Phoneswap 

Limited 90-Day Warranty Policy

Last Updated: September 2nd, 2021

We want you to love your iPhone. All claims under warranty will be reviewed by our customer care team to ensure you are satisfied with your Phoneswap experience. Please do not hesitate to reach out with any questions, or even just to say hello! 

What is covered by this warranty? This warranty covers any defects in materials or workmanship under normal use for a period of 90 days from the date of purchase by the end-user purchaser. 

What is not covered by this warranty? This warranty does not apply to any accessories sold on Phoneswap. Our warranty does not cover any problem that is caused by: (a) conditions, malfunctions or damage not resulting from defects in material or workmanship; (b) cosmetic damage such as deep scratches, dents or broken plastic unless damage has occurred due to a defect in material or workmanship; (c) damage caused by negligence, improper maintenance or modification; (d) damage caused by accident, including by not limited to fire, liquid contact, or natural disaster (e) theft or loss. 

How long does the coverage last? The warranty period for our iPhone Swap is 90 days from the date of purchase. 

Who is covered? The Phoneswap limited 90 Day Warranty covers the original purchaser of the product. The limited warranty is nontransferable to subsequent owners or purchasers of this product. 

How to obtain services? To obtain the warranty service, you must first contact us to determine the problem and the most appropriate solution for you. You can contact us by email at: support@thephoneswap.com.

What Phoneswap will do under this warranty? Under this limited 90 Day warranty Phoneswap will either: (a) replace the iPhone at no charge; or in special circumstances (b) issue a refund for the item where deemed fit.  

What Phoneswap will not do under this warranty? Under this limited 90 Day warranty Phoneswap will not: (a) assume all risk of loss or damage to the iPhones while in transit to us; (b) assume all risk of loss or damage to the iPhones while in transit to the customer.

Will the warranty carry over to my replacement? Phoneswap’s limited 90 Day warranty only covers the original transaction. Once a warranty claim is resolved the new iPhone you receive are only included under warranty for the remainder of the warranty period determined by your initial transaction. If you experience problems with your replacement, please contact customer support.  

What will the customer do under this warranty? Where deemed fit, under this limited 90 Day Warranty the customer or end-user may be required to complete another “swap” at no additional fee at which time: (a) Phoneswap will send you a replacement iPhone and you will be required to send the iPhone under warranty back in the same box (shipping label provided); you are required to return the original iPhone claimed under warranty no later than 5 business days after the date of your replacement delivery. If you fail to return the iPhone under warranty, you may be subject to additional charges or late fees.

No other warranty applies. This warranty is the sole and exclusive warranty. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of Phoneswap.

Limitation of Liability. Phoneswap shall not be responsible for any incidental or consequential damages. Some countries, districts, or states do not allow the limitation or exclusion of relief, incidental, consequential, special, or indirect damages, or the limitation of liability to special amounts, so the above limitations or exclusions may not apply to you.    

We're here to help!

Please contact support@thephoneswap.com should you have any questions regarding warranty.